0490 404 915
sales@essentialref.com.au

Terms and Conditions

Terms and Conditions

Thank you for visiting and shopping at EssentialRef. The following are the terms and conditions that constitute our Shipping Policy.Payment

Payment Terms

We prefer PayPal as we receive your payment immedietly and are able to send your order out within 24 hours. Please note that you do not need a PayPal account to pay via PayPal, you can use the PayPal option to pay with your credit card.

Should you choose EFT (direct bank transfer) please process your payment within 3 days. Note that until we receive payment, we cannot hold stock against your order. There is a risk of the item selling out before you process your payment.
If payment is not received within 7 days, we reserve the right to cancel your order.

Shipping Policy

We currently only ship to Australia and New Zealand.

All orders are processed within 2-3 business days. Orders will not be shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there are any delays we will contact you via email and let you know. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Our Shipping costs are as follows..

Australia
Flat Rate 5 – 7 working days – $8.95 (orders under $100)
Orders over $100 – FREE
Express Post 2-3 working days – $15.95 (all orders)
Bulk Orders – $POA
Local Pickup – Collect from Burns Beach WA.

New Zealand
Flat Rate – $21.95 (all orders up to 0.500kg)
*most items will fall well under this weight. if you would like to place a bulk order, please contact us first so we can work out your shipping cost.

We will keep you informed from when we receive your order to the time it is despatched. Please then allow 7 – 10 working days for Australia post to deliver your Item/s. If you do not receive your order within this time frame, get in touch with us and we will follow it up for you.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you have any questions on how to return your item to us, contact us.