Thank you for visiting and shopping at EssentialRef. The following are the terms and conditions that constitute our Shipping Policy.Payment
We prefer Credit Card (Square) Payment as we receive your payment immedietly and are able to send your order out within 24 hours. Simply select the “Credit Card (Square) payment option and and follow the instructions to pay with youir credit card.
Should you choose EFT (direct bank transfer) please process your payment within 3 days. Note that until we receive payment, we cannot hold stock against your order. There is a risk of the item selling out before you process your payment.
If payment is not received within 7 days, we reserve the right to cancel your order.
We currently only ship to Australia and New Zealand.
All orders are processed within 2-3 business days. Orders will not be shipped or delivered on weekends or Public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there are any delays we will contact you via email and let you know. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our Shipping costs are as follows..
We use Australia Post for all postage.
Standard Post, 5 – 7 working days – $9.50
Express Post, 2-3 working days – $16.95 (all orders)
Bulk Orders – $POA
Flat Rate – $22.95 (all orders up to 0.500kg)
*most items will fall well under this weight. if you would like to place a bulk order, please contact us first so we can work out your shipping cost.
We will keep you informed from when we receive your order to the time it is despatched. Please then allow 7 – 10 working days for Australia post to deliver your Item/s. If you do not receive your order within this time frame, get in touch with us and we will follow it up for you.
In an effort to reduce waste, EssentialRef reuses packaging.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us.